Refund Policy

Unused credit-pack purchases may be reviewed for refund when requested within 7 days of purchase. Credits that have been reserved, consumed, transferred, granted as a promotion or associated with completed provider work are generally non-refundable.

You may cancel at any time through the Stripe billing portal. Cancellation stops the next renewal. Current-period charges are generally non-refundable after monthly credits have been granted or used, except where required by law.

When a generation fails before provider completion, reserved credits are normally returned automatically. A returned credit balance is not a cash refund. Completed outputs, subjective dissatisfaction or prompt variance do not automatically qualify for a refund.

Report duplicate billing or suspected unauthorized charges promptly using the contact information on your Stripe receipt. OriginArc may request transaction details and account verification before issuing a refund.

Approved refunds are sent to the original payment method. Bank and card-network processing times vary. OriginArc does not issue refunds to a different card, bank account, wallet or person.